Conversational Bot as User Support for Connected Devices
An AI-powered chatbot streamlined first-level support for a market leading consumer electronics company, assisting users with onboarding, troubleshooting, and device configurations. This reduced support workload, improved response times, and enhanced customer experience, driving higher engagement and efficiency.
The Challenge
A global leader in consumer electronics needed a scalable and efficient way to provide first-level support to its commercial users. Their internet-connected devices required user onboarding, internet connectivity setup, and corporate-level configurations. Customers often needed assistance pairing devices with their accounts, leading to a high volume of support requests. The company sought to enhance user experience while reducing manual support efforts.
The Solution
With Yukawa, the company developed an AI-powered chatbot based on Large Language Model (LLM) frameworks, offering:
- Conversational First-Level Support: The chatbot guides users through onboarding, troubleshooting, and corporate-level configuration settings.
- Real-Time Device Insights: By accessing live usage data of the user’s device, the bot can diagnose connectivity issues and suggest precise solutions.
- Customizable AI Training: Admin users can train the chatbot with specific use cases, documentation, and even personalized messages from previous service requests to improve accuracy and relevance. Yukawa has provided a simple and user-friendly UI to allow the admins submitting qualified content to the LLM model.
The Result
With Yukawa, the company developed an AI-powered chatbot based on Large Language Model (LLM) frameworks, offering:
- Conversational First-Level Support: The chatbot guides users through onboarding, troubleshooting, and corporate-level configuration settings.
- Real-Time Device Insights: By accessing live usage data of the user’s device, the bot can diagnose connectivity issues and suggest precise solutions.
- Customizable AI Training: Admin users can train the chatbot with specific use cases, documentation, and even personalized messages from previous service requests to improve accuracy and relevance. Yukawa has provided a simple and user-friendly UI to allow the admins submitting qualified content to the LLM model.